What does Integrative Medicine mean?
Dr. Offutt and her staff treat relationships as partnerships for better health. Our strategies are customized based on the patient’s previous treatments and responses. We use a combination of conventional and alternative therapies including supplements and IV therapies. We will address all aspects of health and work on the most deficient systems first. The path to better health can take significant time and effort, but evaluating for the deeper causes of the problem and addressing those can result in lasting outcomes and improved vitality.
Will anything be covered by my health insurance?
Our office does not accept insurance assignment for our medical visits or therapies offered in our office. We are not contracted with any insurance agencies. We will supply patients with a superbill and for non-Medicare patients, these can be submitted by the patient for reimbursement. We make no guarantees of coverage for any services offered by our practice and do not provide any support for insurance filing. Some patients report a partial reimbursement and others do not receive reimbursement.
We do have various lab options available in our office that can be submitted to insurance or Medicare on your behalf.
Is there a late cancellation fee or no show fee?
All cancellations require a 24 hour notice. We charge $100 for notice given less than 24 hours before the assigned appointment time. Also, please know that we will see you if you are late to an appointment but will not be able to extend your appointment length beyond the originally scheduled time. This will cut your appointment short so please be a bit early to each appointment. Also, we will always do our best to let you know if we are running behind, and we appreciate you for working with us to help our office run as smoothly as possible.
What happens if I get sick or need acute care?
For after hours illness, please go to urgent care or ER.
Here are a few common acute care conditions we are asked to treat and their answers:
Rapid Strep – Yes, we do offer this test but it will not be covered by insurance.
Nasal/Throat cultures – Yes. These can be ordered. We send these out and can take 2 – 3 days for results.
Fracture – Not treated acutely at our office. We recommend urgent care or ER for these issues.
Do you take Medicare?
Dr. Offutt does not contract with any insurance carriers or Medicare. Medicare patients can see her under private contract; however, Medicare will not reimburse for these visits and visits cannot be submitted to Medicare for reimbursement.
May I use my HSA to pay?
Do you see children?
Dr. Amy Offutt sees children with chronic illness at any age. Some of our therapies may not be feasible for small children, but Dr. Offutt will work with anyone to find a strategy for better health. We do not offer immunizations in our office so you may find that having an alternative primary care physician is necessary if that is something that you wish to pursue.
How do I refill my prescriptions?
To refill your prescriptions please call your pharmacy. They will fax us the refill request. (If your pharmacy needs our fax number, it is 830.693.9194.) Please note that we have not seen you in a year, we will not refill any prescriptions. In those instances, please call our office to schedule a lab appointment and an appointment with one of our providers.
How do I gain access to the Patient Portal?
When you schedule your initial visit, an invitation to the patient portal at Power2patient.com will be e-mailed to you.
For best experience when you register, please use a computer (not an iPad or iPhone) and register using Google Chrome. Internet Explorer is not recommended. If you are unable to register let us know so we can help. Please do your best to register prior to your new patient appointment or a portion of your appointment time will be utilized to complete the necessary paperwork.
If you are an existing patient and have not yet been registered on our new system, please call 830.693.9355 and verify that we have a current email address for you. We will promptly send out the invitation to register.
Power2patient is the tool that we use for ALL PATIENT COMMUNICATIONS, managing patient documents and obtaining consent for treatment.
What alternative therapies are offered in your office?
We offer a variety of therapeutic interventions that may be considered “alternative” to a conventional medical approach. We use nutritional interventions as a foundation and build an individualized program from this core. The additional interventions may include bio-identical hormone therapy, IV nutrition therapy, stem cell therapy, and medical ozone therapies. An appointment should be made to discuss the appropriate healing strategy for the specific conditions that need to be addressed.
How do I find out the Yoga classes and times?
Please visit www.heartandsoultribe.com or download the Wellness Living app and search by zip code (78654). All payments and reservations are handled on-line for these services.
How long should I expect to wait for an appointment?
New patient appointments can book out as far as 6 weeks with Dr. Offutt or Tavie Peters. However, we work to accommodate a few new patients each week on a first come first served basis. Therefore, we recommend that you plan ahead and keep your appointment as best you can. We recommend that you schedule follow up visits before leaving the office at every visit (in other words, schedule your next appointment when leaving the current appointment) and are glad to help you get this done in a timely manner. This will ensure consistent and quality care.
How much should I expect to pay at an appointment?
An initial visit with Dr. Amy Offutt is currently priced at $600 and a follow-up visit is $400. An initial visit with Tavie Petersor or Keri Velez is currently priced at $250 and a follow-up visit is $175. An initial visit with Dr. Saxton is currently priced at $400 and a follow-up visit is $250. Other treatments (including supplements, labs and IV) may be recommended to treat your condition and vary based on the treatment plan.
How do we treat Lyme disease, PANS / PANDAS, chronic encephalopathic conditions or other chronic inflammatory conditions?
We use a comprehensive individual approach to every patient, and that especially applies to patients who have chronic Lyme (or other tick-borne) disease(s) or other inflammatory diseases. We design a program that is built from past evaluations and treatments, current symptoms and signs, and personal interests and situational factors. This treatment regimen can include a wide variety of strategies including, but not limited to, nutritional therapies, anti-microbial therapies, detoxification therapies, restorative therapies, and others.